Definitions

In the Terms & Conditions set out herein, „JANEK“ or „us“ or „we“ means JANEK spol. s r.o. and „Customer“ or „you“ means the person who is at least 18 years old and buying or requesting services or products from JANEK.

GENERAL TERMS

The information on our website is believed to be reliable and trustworthy, but it is subject to change at any time without notice to the Customer. JANEK does not guarantee the completeness and accuracy of the information contained on this website. By accessing this website, you agree that JANEK will not be liable for any direct, indirect, incidental or consequential loss arising from the use of the information and material contained in this website or from your access of other material on the internet via web links from this website. JANEK can change the terms & conditions at any time without any previous notice to the customer. If any of these terms and conditions is invalid, the remaining part of these terms and conditions shall stay valid. The copyright in the material contained in this website shall at all times belong to JANEK. We reserve the right to make and use pictures of your produced shirt before sending to you for marketing purposes. 

ORDER

By making the purchase via JANEK’s website, the following agreement between the customer and us is legally binding until further notice. When you place the order, JANEK will send you a confirmation email to your email address stated in your customer profile. It is your responsibility to provide a correct and functioning address and check the order confirmation thoroughly for possible errors. Please contact us immediately in case you wish to change or correct any details in your order or cancel the order. Once the production of your order (custom-made garment has been cut) has started, no further changes can be applied. Order can be cancelled within 24 hours after the time of purchase. In this case you are eligible for full refund or we can credit such amount to your account at JANEK‘s eshop. Order status is available in your account at any time. When the order has been shipped, you will receive a confirmation email. Please note the garment shown on our website is a visualization only. The final product may vary somehow in construction and colour. The images have guiding function only. If the fabric is out of stock after you have placed the order, JANEK will inform you about the restocking and extension of the production time. TOLERANCE

MADE TO ORDER / CONFIGURATOR - MADE TO MEASURE

You can choose from two ways how to order a shirt at JANEK’s website. You can choose a „made to order“, which means you choose a concrete size of ready to wear shirts. The shirt will have measurements according our size charts. You can make only length adjustments. If you decide to create your own made to measure shirt, please obey the guiding information how to measure yourself or your favourite shirt and choose the correct fit (extra slim, slim, regular or loose). If you decide to create your own shirt according measurements of your favourite shirt, the measurements of your new shirt should be the same as on the original shirt. Please note we cannot guarantee that the seams and the design will be identical to the original shirt. We generally accept slight variance from the original measurements. 

We are still trying to improve the quality of our products. That is why sometimes two of our tailored shirts can differ a little, especially if they were ordered at different times or from different fabrics.

JANEK shall not be liable for:

• any loss or additional expense due to a change in the dimensions of a Customer’s measurements after the order was placed
• any costs incurred by the Customer in accepting and collecting his garment
• any monetary or other loss incurred by the Customer resulting from an order or other contact with JANEK  
• making any style changes to an order that are requested after the order has been placed and processed.

All fees, charges and prices are subject to change without prior notice.

PRICES

Prices displayed on this website do not include VAT and other possible customs duty. The goods are sent to you directly from Czech Republic. Shipping costs (depending on your address) will be added to the final amount, which is displayed in the shopping cart. 

METHOD OF PAYMENT

You can choose one of the following payment methods: by credit card, Pay pal,… The processing of your order will begin after we have received thy payment for the order. You will receive a confirmation email about your successful transaction. 

DELIVERY

Our custom-made products are delivered to you from Czech Republic within approximately two weeks (free worldwide shipping on request). However we do not guarantee delivery times as we do encounter unforeseen factors. The dispatch time may increase by a couple of days due to possible restocking, when the fabric is out of stock. 

During the public holidays and our factory summer holiday (2 weeks) delivery time will be correspondingly prolonged. The Customer will be informed about any variation of the delivery date.

At the time of the dispatch, the Customer will receive confirmation email containing the tracking link.

JANEK cannot be responsible for losses, inconveniences, costs or other damages resulting from late deliveries.  

WARRANTY

If the garments delivered to you do not correspond with the order placed by you, we will offer you a new product free of charge or repair the original one, if possible. JANEK shall bear the costs for returned shipment under the condition that you return the garment in the same box as it was delivered in, and send the returned shipment through the least expensive shipping method. Any claims shall be sent to JANEK spol. s r.o., 1. máje 863, 7561 61 Rožnov pod Radhoštěm, Czech Republic.

CUSTOMER SERVICE

To keep our overhead costs at a minimum and provide our customers attractive prices we provide customer support only by e-mail. We are committed to reply to all questions within 24 hours from Monday to Friday. 

LIABILITY AND INDEMNITY

Except as set out above and in relation to our obligations to supply goods and/or services following acceptance of orders placed on our website, neither we nor any of our agents, affiliates, directors, employees or other representatives will be liable in contract, tort, negligence or otherwise for any loss or damage whatsoever in any way connected with your use of this website, we shall not be liable for any indirect, or consequential loss of whatsoever nature, including damage to software or hardware, loss of data, damage for loss of business, loss of profits, or any other indirect or consequential loss arising out of or in connection with your use of the website (including without limitation, any such loss arising out of or in connection with any order placed on the website, whether or not accepted by us). You agree to indemnify us and our agents and officers, directors and employees, immediately on demand, against all claims, liability, damages, costs and expenses, including legal fees, arising out of any breach of these terms and conditions by you. We may terminate your use of this website immediately if we find that you have breached these terms and conditions.

FORCE MAJEURE

In case of force majeure the agreement can either be considered as judicially cancelled and none of the Parties is entitled to any compensation, or the delivery time can be extended with the currency of the force majeure. JANEK consider force majeure as war, mobilization, terror acts, blockade stagnation of work, transport obstruction, political revolt, terrorism, strikes, legislative changes, natural catastrophes, the lack of none-time delivery by suppliers to JANEK, and any other circumstances that are beyond our control.

PLACE OF JURISDICTION

The terms and conditions contained herein and all other matters connected to the order placed by you are governed by Czech law and possible disputes will be solved through Czech jurisdiction.